2025: Year in Review

A year of progress for strata and for Netstrata

2025 was a significant year, not just for Netstrata, but for the strata industry as a whole. New legislation reshaped expectations around governance, transparency and accountability. Rather than simply adjusting to these changes, we used the year to strengthen how we support owners and committees.

We listened closely to owner feedback and introduced improvements across the business. Some of these changes were highly visible. Others have been working quietly behind the scenes to lift consistency, clarity and service standards across every scheme we manage.

Investing in our people

A strong strata experience starts with the right people. In 2025, we made several key appointments focused on improving service quality, responsiveness and oversight.

• Andrew Tunks, Chief Operating Officer,
  • Strengthening operational consistency across all regions

Following his appointment as Chief Operating Officer, Andrew Tunks got to work quickly. He led a series of focused workshops across the business to identify where processes could be simplified, tightened up and made more consistent.

The outcome has been smoother internal workflows, faster response times and better support for our strata managers, all of which flows through to a better experience for owners and committees. Alongside this, Andrew has strengthened training, onboarding and governance to ensure our teams are well equipped and operating in line with current legislative requirements.

This work goes beyond improving day-to-day operations. It is about making sure our systems and processes continue to evolve, stay ahead of regulatory change and support the level of service our owners expect from Netstrata.

• Daniel Clark, Head of Risk and Compliance,
  • Enhancing governance, compliance and internal controls

Following his appointment as Head of Risk and Compliance, Daniel Clark has focused on strengthening how Netstrata manages risk, governance and compliance across the business and its subsidiaries.

Daniel’s role centres on ensuring Netstrata meets the expectations of regulators, industry bodies and our own internal standards. This includes learning from issues when they arise and embedding those lessons into stronger systems and processes.

Key areas of focus this year have included the development of Netstrata’s enterprise Risk Management Framework, the implementation of a dedicated governance, risk and compliance platform, and a comprehensive review and update of our policy suite. Together, this work supports clearer accountability, more consistent decision-making and a stronger foundation for sustainable growth.

• Stephan Praglowski, Senior Client Service Manager,
  • Improving how owner concerns and escalations are managed

In 2025, Stephan Praglowski stepped into the role of Senior Client Service Manager, with a focus on strengthening how owner concerns and escalations are managed across the business.

This role plays a critical part in ensuring issues are addressed consistently, transparently and at the right level, supporting better outcomes for owners and committees and reinforcing accountability across our service teams.

We also welcomed 28 new team members across our business, expanding capacity and ensuring our teams are better supported to deliver consistent service. Together, these changes are already shaping a more reliable and transparent experience for committees and owners.

Improving transparency and accessibility

Clear information leads to better decisions. Throughout 2025, we introduced a number of initiatives designed to make strata information easier to access and easier to understand.
These included upgrades to the Owners Portal, clearer financial summaries within statutory reporting, enhanced AGM packs with improved disclosure around finances, insurance and supplier compliance, and a modernised Conflict of Interest Policy supported by a central register.

We also launched the Netstrata Learning Portal, a dedicated online resource designed to help owners and committees better understand strata processes and navigate key decisions with confidence, alongside the Netstrata Transparency Portal, which provides greater visibility over disclosures and governance.

Together, these initiatives are focused on reducing confusion, improving accountability and giving owners clearer insight into how their scheme is managed.

Better tools and systems for owners

Behind the scenes, we continued investing in systems and processes that strengthen accountability and service delivery.

This included the introduction of contractor compliance reporting to improve supplier oversight, ongoing upgrades to our digital communication tools including the Netstrata app and portal, and a redesigned complaints and feedback process with stronger internal oversight.

These improvements are designed to support consistency, responsiveness and clearer resolution pathways when issues arise.

Investing in Owner Education

Strata is not something most people are taught. For many owners, their first real exposure is receiving a levy notice, often without a clear understanding of what sits behind it. In 2025, we continued investing in education to help remove that confusion and give owners greater confidence.
Throughout the year, we delivered education sessions for owners and committees, covering key strata topics and common decision points. Building on this work, our Learning and Development team launched the Netstrata Learning Portal, featuring easy-to-digest modules that break down complex strata concepts into clear, practical explanations.

The Learning Portal is designed to grow over time, with additional content planned as we continue responding to the questions owners ask most. We encourage owners and committee members to explore the portal and share feedback to help shape future content.

For suggestions or feedback, please contact learning@netstrata.com.au.

Giving back to the community

2025 also marked the launch of the Netstrata Foundation, our charitable initiative focused on supporting organisations that deliver meaningful, practical outcomes within the communities our owners live in.
In its first year, the Foundation provided funding to a diverse range of charities across New South Wales, supporting individuals and families affected by food insecurity, disability, childhood illness, domestic and family violence, animal welfare challenges and addiction recovery. Organisations supported include Plate It Forward, Giant Steps, Kids with Cancer Foundation, Camden Women’s Shelter, My Catmunnity and Odyssey House.

These grants reflect our commitment to backing organisations that are deeply connected to their communities and focused on long-term impact, not short-term fixes. In the year ahead, the Netstrata Foundation will continue expanding its support and partnerships to deliver tangible benefits where they are needed most.

Building stronger connections

This year, we also trialled a new initiative by bringing coffee carts to selected buildings. The response was overwhelmingly positive, creating space for genuine, face-to-face conversations between owners and our teams that are not always possible over the phone or during busy AGMs.
Following the success of this trial, we are excited to roll this initiative out to more buildings in the year ahead. If your interested in bring the Netstrata Coffee cart to your building contact marketing@netstrata.com.au or your strata manager for more information.

Looking ahead to 2026

2025 laid important foundations. 2026 is about building on them.

We are already planning further improvements across service delivery, technology and owner education. There is more to come, and we look forward to continuing this journey with you.