At Netstrata, we are dedicated to delivering exceptional service, professionalism, and integrity in all our interactions. Your feedback helps us maintain these standards and continuously improve the experience for everyone we serve.
We’re here to listen and improve
If you have concerns or believe our service has not met your expectations, we want to hear from you.
The easiest way to make a complaint is to use the online complaints form, or by contacting us via the other methods listed further down on this page.
ONLINE COMPLAINTS FORM
Information to include in your complaint
- Your name and contact details, including phone number and email address
- Your building address, Strata Plan Number and Lot Number/s affected
- The nature of your complaint
- Copies of any supporting documentation
- Details of conversations you may have had with our company that may be relevant
- Details of any steps you have already taken to resolve the complaint
- What we can do to resolve the complaint/issue for you.
Other ways you can lodge a complaint
Customer Experience:
Emailing:
Writing to us:
PO Box 265, Hurstville BC 1481 NSW
We are committed to addressing complaints promptly, fairly, and transparently.
Our commitment to our customers
- We strive to deliver excellent products and services to our customers, but if we get things wrong, we want to hear from you.
- We will acknowledge your complaint within 2 business days of receiving it.
- We will assess and prioritise your complaint according to the urgency and severity of the matters raised.
- We will manage your complaint fairly, objectively and without bias
- We are committed to resolving complaints within 21 days of lodgement and will provide you with updates throughout the process.
- We will ensure that any agreed resolution outcomes are implemented in a timely manner.
- If we can’t resolve your complaint promptly, we will undertake further investigation.
